How digitalization is driving businesses.
By Cynthia Nkosi
August Newsletter 2022
Dynamic market expectations and the increasing prevalence of new technological trends in the global market have forced businesses to turn to digital solutions. Every business wants to go the extra mile to stay afloat, and as digital technologies emerge and improve, digitalization continues to affect businesses and society daily. Digitalization has become essential for companies to achieve business objectives, improve service quality, reduce costs and gain a competitive advantage. It is one of the main transformation directions in this modern economy. It is now a business priority, as traditional systems mostly fail to achieve the targeted levels of efficiency, employee well-being, or customer service.
The introduction of technology has allowed companies to manage their business processes more efficient concerning their operations and to become more engaging from the customer's perspective when a business is advertised through social media. Current global crises from inflated fuel prices, Coronavirus disease, and inflation have increased the need for companies to take a step back to revisit their processes, from internal systems to customer interactions both in person and virtually. In this sense, incorporating a digital transformation has allowed them to develop innovations that provide the sustainability that these businesses require.
New digital technologies such as mobile, data analytics, cloud, and social media are used by companies globally to achieve their goals in efficiency, customer engagement, and, consequently, income increase. The introduction of digital technology in business management has generated multiple benefits, such as reducing costs, improving control, and enabling them to analyze their operations, identify areas to improve, increase productivity, and better both employee & customer experience to achieve loyalty. The ability of businesses and service industries to use digital transformation opportunities provides such significant advantages as saving more lives, sustainable development, a higher capability of adaptation and prediction, and having a customer-oriented and fully integrated structure.
The health sector has likewise been transformed by the growth of eHealth technologies ranging from health services management to health care service delivery through Telemedicine. Digitization of the health sector has led to increased access to professional care, increased the efficiency of health workers, and enhanced the management of scarce resources and accountability for resources allocated.
The full potential of these new technologies is massive, especially considering the billions of people using mobile devices, which are growing in popularity as well as in permanent connection. In that sense, it is noteworthy to mention technologies and applications that allow managing marketing promos and customer notifications have caused a tremendous change for many sectors and industries where, through digital transformation, business sustainability has been promoted.
Digitalization has made businesses' virtual workspaces, online banking, e-commerce, and digital marketing possible. Households can now pay their utility bills without having to make a trip. On the side of health, people can consult doctors from home, have laboratory samples picked from their homes, order pharmaceuticals online, keep on track with their medical appointments, and health workers can serve larger populations, thus increasing service coverage
How Monitoring and Evaluation helps organizations improve their team efficiency
The Heightened expectation of investors, donors, and stakeholders for more accountability, transparency, and proof of the effectiveness of the project has continuously justified the need for Monitoring and Evaluation. Compelling works, a development consultancy firm leveraging digital solutions in the implementation, monitoring, and evaluation of development initiatives, offer affordable technical solutions to companies looking to seamlessly track, analyze and report on relevant information and data throughout the life cycle of their projects.
Monitoring and Evaluation (M&E) is a continuous management function that helps the project managers and implementers to assess if any progress is made in achieving expected results, spot holdups in execution, and spotlight whether there are any inadvertent effects from an investment, management, and other execution plans set by the implementation team. The procedures of planning, implementation, monitoring, and evaluation make up the Result-Based Management approach of successful projects, which is intended to aid decision-making towards explicit goals and possibly achieve the organization's mission. Planning helps focus on goals; meanwhile, M&E expedites and facilitates learning from past successes and challenges encountered during implementation and toward the future execution of plans.
Monitoring and evaluation are essential to any organization to ensure success in all their projects, collecting and analyzing data. The data helps determine if a project has fulfilled its goals. Therefore, monitoring begins right away and extends through the duration of the project.
In contrast, evaluation comes after assessing how the program performed. This helps the project managers and other execution teams to make informed decisions and plans for further projects.
AlSuite M&E ensures that executors obtain optimum results to help them present accurate data to the board and managers. Successful companies or organizations track, analyze, and report on a project's progress in the monitoring stage, in which transparency is applied by giving accurate information to stakeholders. The reports made to stakeholders give them more confidence in the project's progress and can help provide more input in terms of investment. Extracted data from Alsuite´s M & E unit supports the team in outlining their mistakes, adjusting the errors, replicating best methods, and staying organized and focused on their following goals. A sound monitoring system in a project/organization ensures no one is left behind to achieve transparency and accountability. Accountability keeps the team dynamic strong and provides practical usage of available resources in every department concerned. We can all agree that transparency leads to better accountability and improves team dynamics, which leads to organizational success. Attain effortless work planning & execution, robust reporting, client account management, and system administration.